26 days ago

Use AI-augmented Speech Analytics To Drive Growth And The Customer Experience

Your customers are very literally telling you what they want, what they think about your products and services, and what they think about their experiences with your company. They are doing this, often unwittingly, through conversations with your salespeople, your customer service reps, with each other online, and increasingly with virtual agents. Up until now, […]

2 months, 27 days ago

Unlock The Business Value Of Data Science, AI, And Advanced Analytics

It is the best of times, and the worst of times to be a data scientist (apologies to Charles Dickens). It is the best of times, because, like never before, we have access to data, computing power, and rapidly evolving tools to create insights and applications with the potential to revolutionize business and the world […]