1 year, 3 months ago

Banking CX Is Stagnating

Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. Based on a survey of more than 110,000 US adult customers in 2018, Forrester’s Customer Experience Index (CX Index™…

1 year, 11 months ago

Another Mobile Feature Banks Should Offer: Subscription Management

[this blog post was co-authored by Michael Chirokas] A year ago, Forrester published a report that listed Eleven Mobile Features That More Banks Should Offer. Unsurprisingly, our ongoing research continues to uncover new mobile services that belong on banks’ road maps. Recently, we came across another feature that several startups offer but that we haven’t seen […]

8 years, 4 months ago

3 Keys for the Mobile Enterprise

Print PDF Guest post by Dan Eckert An agile organization is a mobile organization. And, given today’s technologies, there’s no reason why your company shouldn’t be both. Today’s alignment of smart handhelds, information clouds, and social networking innovation can finally take the power of IT to the edge of your enterprise where it belongs. Making the most of this alignment is where success is achieved or lost. So what does technology leadership need to know […]

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