10 months ago

Empower Autonomous Teams To Accelerate Digital Delivery

The need for speed has never been greater. Empowered customers are fickle. Big tech is disintermediating you. Disruptors lurk in the darkest corners of your markets, ready to rise kraken-like to swallow your floundering ship whole. Your prospects are b…

10 months, 3 days ago

Not All Innovation Is Created Equally

I talk to clients about their plans to innovate with technology all the time; especially technologies that are emerging, like the ones I blogged about here from our report the Top Emerging Technologies to Watch 2018. It’s become clear to us that findin…

10 months, 11 days ago

Organizational Design Needs Deep-Rooted Change

Every day, executives lean in and light up when we describe the virtues of operating with true customer obsession, vowing to make a change. …and then they return to their reality. The entrenched design of their companies’ organization holds them back. …

10 months, 18 days ago

The Open Group to Hold Upcoming Event in Houston, Texas

The Open Group, the vendor-neutral technology standards consortium, is hosting its upcoming event in Houston, Texas, July 23 – 26, 2018. The Open Group Houston 2018 – Digital Transformation in the Energy Industry – will bring together vendors and end user organizations to discuss the development of standards-based and interoperable architecture, with a particular focus on technical and business issues for process automation.

10 months, 29 days ago

You Can’t Afford to “Wait & See” with Emerging Tech

New C-Suite Must-Read Report: “Tech Innovation Chains Create Breakthrough Opportunities”  C-Suite execs responsible for driving business innovations, I highly encourage you to read Brian Hopkins‘ latest report which shows that today&#…

11 months, 1 day ago

Banking CX Is Stagnating

Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. Based on a survey of more than 110,000 US adult customers in 2018, Forrester’s Customer Experience Index (CX Index™…

11 months, 7 days ago

Grocers Partner For Digital Growth

Grocers Are Partnering For Digital Growth The last few months have been a watershed of new deals around grocery fulfillment.  Walmart is partnering with DoorDash, Kroger is investing in Ocado, Target is acquiring Shipt, and Amazon is delivering groceri…

11 months, 15 days ago

C/4HANA: SAP’s Industrialization Of Customer Engagement

SAP announced a new name, market position, and strategy for its customer engagement portfolio. Instead of a potpourri of products, SAP will now offer the quirkily named C/4HANA, which is comprised of SAP Marketing Cloud, SAP Commerce Cloud, SAP Service…

11 months, 16 days ago

Risk Tech, Reg Tech – All The 2018 Tech

We recently published our Risk And Compliance Tech Tide report outlining 14 core technologies to track in 2018. One of the challenging parts of this research is setting the right scope. We found risk and compliance technology everywhere, covering every…