2 years, 7 months ago

At IASA Ireland 2017

I’ve spent the past week in Ireland, first in Dublin at the IASA Ireland 2017 conference (co-hosted by ICS, the Irish Computer Society), and also at a follow-on event organised by Gar Mac Críosta. Paddy Baxter‘s theme for the conference

3 years, 7 months ago

Gross Demoter Score

Marketing departments of so many organisations these days seem obsessed about their Net Promoter Score – the percentage of customers who’ll promote their products to others. “Free advertising!” is how some have described it to me – hence very enticing to

4 years, 5 months ago

Luddite, and proud

I’m an enterprise-architect, deeply engaged in every aspect of technology and more. Which means that at times, yes, I’m also an active Luddite – and proud of it, too. Luddites? Aren’t they those crazy technophobes who go around smashing machines because they’re

4 years, 6 months ago

Services and disservices – 6: Assessment and actions

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie a huge range of

4 years, 6 months ago

Services and disservices – 5: Social example

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie a huge range of

4 years, 7 months ago

Services and disservices – 5D: Social example (Implications for EA)

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie

4 years, 7 months ago

Services and disservices – 5C: Social example (Media-examples 6-9)

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie

4 years, 7 months ago

Services and disservices – 5B: Social example (Media-examples 1-5)

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie

4 years, 7 months ago

Services and disservices – 5A: Social example (Introduction)

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie

4 years, 7 months ago

Services and disservices – 3: The echo-chamber

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t. And therein lie a huge range of problems for enterprise-architects and many, many others… This is the third part of what should be a six-part series

4 years, 7 months ago

Services and disservices – 2: Education example

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – sometimes through incompetence or failure in operation, sometimes through incompetence in service-design, and sometimes even by intent. And therein lie a huge range of problems