MIT Sloan Center for Information Systems Research (CISR)

Abstract:
One of the biggest challenges companies face today is designing decision rights between humans and AI. For example, should AI be used in hiring, and if so, for which tasks? Should AI run marketing campaigns end to end, or augment human judgm…

Abstract:
One of the biggest challenges companies face today is designing decision rights between humans and AI. For example, should AI be used in hiring, and if so, for which tasks? Should AI run marketing campaigns end to end, or augment human judgm…

Abstract:
One of the biggest challenges companies face today is designing decision rights between humans and AI. For example, should AI be used in hiring, and if so, for which tasks? Should AI run marketing campaigns end to end, or augment human judgm…

Abstract:
One of the biggest challenges companies face today is designing decision rights between humans and AI. For example, should AI be used in hiring, and if so, for which tasks? Should AI run marketing campaigns end to end, or augment human judgm…

Abstract:
Today, many companies are using generative AI to streamline processes, summarize data, and assist with coding, among other things. They are exploring how companies can embed agents in processes (leading to changes in business models) and wha…

Abstract:
A semantic layer is a system of technologies and techniques that organizes and maintains a consistent and unified representation of data from various sources that is interpretable by humans and machines. MIT CISR research indicates that lead…

Abstract:
A semantic layer is a system of technologies and techniques that organizes and maintains a consistent and unified representation of data from various sources that is interpretable by humans and machines. MIT CISR research indicates that lead…

Abstract:
A semantic layer is a system of technologies and techniques that organizes and maintains a consistent and unified representation of data from various sources that is interpretable by humans and machines. MIT CISR research indicates that lead…

Abstract:
MIT CISR research has found that enterprises are leveraging digital colleagues to generate value, with three capabilities correlating with the strength of value capture.

Publication date: 2026-04-16

Publication type: Talking Points

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Abstract:
Digital colleagues—AI-enabled systems that collaborate with humans to perform complex work—are rapidly transitioning from experimentation to an embedded enterprise capability. Unlike traditional automation or reactive AI assistants, digital …

Abstract:
Digital colleagues—AI-enabled systems that collaborate with humans to perform complex work—are rapidly transitioning from experimentation to an embedded enterprise capability. Unlike traditional automation or reactive AI assistants, digital …

Abstract:
In 2025, Salesforce was the provider of the CRM system with the biggest market share. In addition to providing the CRM software product, the company also offered Salesforce Platform—enabling customers to customize their CRM system, allowing …