2 years, 11 months ago

Lack of User Trust is Killing IT

IT and its end users are at odds. This is most clearly illustrated by the growing trend of “Shadow IT”. Groups within Businesses routinely sidestep their own internal IT in favor of third party providers such as Amazon Web Services, Google, and Rac…

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3 years, 1 month ago

Are You Fighting for Your Users?

It has been noted many times that there are only two industries that refer to their customers as “users”: IT and illegal drugs. When you think about it – at some point both of them need a fix! (ba-dum-bump) Thank you! I’ll be he…

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3 years, 11 months ago

Improve ITSM by Visualizing your Existing Data

How can we improve both the service we deliver and the end user’s experience with technologies and data that exist today?
One of the problems we frequently find in IT Service Management (ITSM) is that customers have rich data available but it is…