Counterintuitive CEO

At a client dinner last week in Amsterdam we turned from talking digital transformation and customer experience to a more future-oriented topic:  What’s going to happen in the next 20 years? It was a great group, including KLM (the airline), KPN …

Customers are demanding compelling, state-of-the-art technology and the CIO is the executive best positioned to deliver. I just published an article in the MIT Sloan Business Management Review that states the case. Here are a few important ideas: The C…