Embedding Intelligence into a Business Capability

In some recent posts, I have talked about embedding different forms of intelligence in a business process. Intelligence may make the process more powerful, or it may merely make it more internally efficient. But in the examples I’ve looked at so far, t…

Organizations as Brains

This post is based on Chapter 3 of Gareth Morgan’s classic book Images of Organization (Sage 1986), which opens with the following question: “Is it possible to design organizations so that they have the capacity to be as flexible, resilient, and in…