Marc Lankhorst & Wil Janssen

3 months, 1 day ago

Are You Ready for the GDPR? The Test Results

In two previous blogs, I discussed the impact of the new EU General Data Protection Regulation and 8 things architects can do to help their organization comply with this far-reaching regulation. We also made available our ’How ready are you for the GDPR?’ test, which determines whether your organization is doing enough to prepare for the important regulation. If you haven’t done so already, you can still take the test right here. The results so far (based on almost 200 participants) have provided us with some interesting insights into the respondents’ awareness of the GDPR and readiness among organizations.

6 months, 20 days ago

Prepare your Organization for Change: 6 Key Capabilities

Few companies have a systematic and reliable way of translating their business strategy into action across all relevant parts of the organization. Research on digital transformations by MIT Sloan [1] distinguishes between the ‘what’ (what does an organization want to achieve) and the ‘how’ (how can an organization realize change) and shows that organizations that focus on the ‘how’ turn out to be much better at executing transformations.

8 months, 2 days ago

ArchiMate® 3.0 and Service Blueprints

A useful technique for service design and innovation is the Service Blueprint. It is related to customer journey maps (see our previous blog) in its emphasis of customer touchpoints, but focuses more on the realization of services by underlying activities and less on the quality of the customer’s experience. A service blueprint provides a layered depiction of a service, showing from top to bottom: