ArchiMate® 3.0 – Internet of Things

In a previous blog on the ‘Digital Customer Intimacy’ strategy of our example insurance company ArchiSurance, we outlined that they intend to use more detailed customer data to improve customer interaction and satisfaction, and to determine customized insurance premiums. To this end, they want to use the Internet of Things, acquiring data from smart, connected devices such as personal fitness trackers, black boxes in vehicles, home automation gateways, fleet management systems, in-store RFID devices, or smart building sensors.

ArchiMate® 3.0 – Capability Realization

As we have seen in the previous blog, ArchiSurance wants to establish several new capabilities to support its ‘Digital Customer Intimacy’ strategy, such as Digital Customer Management, Data-Driven Insurance, Data Acquisition, and Data Analysis. Positioning these in the context of its current capabilities leads to the following figure, using the ‘highlight’ function of BiZZdesign Enterprise Studio to emphasize these new elements.

ArchiMate® 3.0 – Capability Mapping

In our previous blog, we outlined the relationship between business strategy and capabilities at a high level. But we didn’t give you any guidance yet on how to create a good overview of your capabilities. In this blog we look at why identifying capabilities is important for organizations, how they can be defined, how to classify them, and how to include them in a capability map.