Amit Bhatia – EA Voices

Customer Experience Index India 2017 Results

November 22, 2017 by Amit Bhatia

As promised, Forrester’s Customer Experience Index (CX IndexTM) results for India 2017 are out. We’re excited to see that over-all, brands in India are doing better this year than they did in 2016! Over half the surveyed 36 brands improved their score….

Dear Indian Brand, Heads-up! Your Customer Experience Score Is En-route

November 16, 2017 by Amit Bhatia

Dear Brand, We know you love your customers. You do your best – to catch their eye, hold their attention, serve and pamper them, and help them in need. And then hope they keep coming back for more. In fact, you hope you did such a bang-up job of impres…