Leadership and Organisation

The State of CIO: Evolution of the CIO Mandate and Role

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These days I am presenting the analysis of the State of CIO in this blog. So far I have summarised insights from a successful CIO in my 50 Things to Know Becoming CIO post, followed by analysis of the Priorities and Focus for 2012 and beyond based on the Harvey Nash CIO Survey.  In this post I will be analysing and summarising another influential industry survey from IBM. 

The 2011 Global CIO Study – Essential CIO is a comprehensive survey of 3000+ CIOs across Public and Private sector enterprises. More importantly is spans 70+ countries and 18 industries. So this is well rounded view of the CIO function in its true sense and any regional, industry biases and variations are essentially balanced by sheer volume of variety of insights in this influential piece of data collection and data analysis.


The key question which this survey is focusing on is, “How are technology leaders helping their organizations adapt to the accelerating change and complexity that mark today’s competitive and economic landscape?” The headline finding of this survey is “CIOs increasingly help their public and private sector organizations cope with complexity by simplifying operations, business processes, products and services. To increase competitiveness, 83 percent of CIOs have visionary plans that include business intelligence and analytics, followed by mobility solutions (74 percent) and virtualization (68 percent).“

Lonely Tree by Evgeni Dinev

The key takeaway for me from this insight is that the CIO and the IT function is no longer isolated or lonely in the evolving business and operational world. Rather the IT function and CIO role is stepping up to the challenge and evolving at similar or greater pace. The study classifies all the responses it has received in four distinct patterns called as “CIO Mandates”, namely Expand, Leverage, Transform and Pioneer. The editors of the report state, “These mandates were derived from iterative analysis, including state-of-the-art statistical and textual analysis of the thousands of CIO responses. It revealed typical response patterns associated with each mandate. Each pattern indicated a distinct approach to IT leadership derived from specific organizational needs.“


The Leverage Mandate is about demand from organisations for high-performance IT which needs CIOs to focus on managing essential IT activities and getting information to decision makers faster and more accurately. 52% of the focus of CIOs with this mandate is to provide fundamental services while 28% is to manage and boost the organisational process efficiency.

The Expand Mandate asks CIOs to focus on cross-enterprise growth while continuously tune business processes and internal collaboration to gain tighter integration. An overwhelming 98 percent of those CIOs said they would lead or support efforts to simplify internal key processes. A full 95 percent said they would lead or support efforts to drive better real-time decisions and take advantage of analytics.

The CIOs with Transform Mandate look beyond the boundaries of the enterprise to simplify business processes and generate real-time insights up and down the value chain. Organizations that operate with a Transform mandate expect IT, more than anything else, to be a provider of industry-wide solutions to support business. The survey reports that CIOs with this mandate are expected to spend more than 33% of their time and budget on this focus.

With a Pioneer Mandate, CIOs are seen as critical enablers of the organization’s vision and typically spend less than one-quarter of their time or budget on delivering fundamental IT services or business process efficiency. This group of CIOs ranked product/service profitability analysis and product/service utilization analysis as their top two priorities for turning data into usable intelligence.



The report concludes by stating that, “Whether an organization requires an emphasis on delivery of essential IT services or challenges the CIO to pioneer new opportunities, CIOs need to innovate. With ongoing technological shifts, the seemingly endless onslaught of data and the increasingly frenetic pace of change, making incremental improvements to operations may no longer be sufficient.” 

The message is loud and clear, The Role of CIO is Evolving. Innovative approaches to advance the business forward is IN. Efficiency improvements and “keep the lights on” are expected as “Business As Usual” and no longer enough to secure the seat at the Board. Modern CIO needs to be a true business leader who owns and manages to Technology to deliver true business value and advance the business forward.


CIO Insights is part of IBM Executive Exchange which can be accessed here.


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The State of CIO: 50 Things to Know Before Becoming CIO

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Paul Coby is one of the most successful and admired CIO of our times. He was instrumental in launching a number of innovative passenger friendly technologies at British Airways. Paul has been credited with launching a number of “Airline industry first” applications such as Online Booking, Online Check-in and recently mobile boarding pass for British Airways. And this while reducing the cost of IT Operations by 60% over a period of 10 years.


So when the invite of La Fosse Event featuring him arrived, I was keen to attend. It was a high quality event as previous La Fosse events have been. Paul’s presentation revolved around key concepts from his book, “50 Things I Wish I Would Have Known Before Becoming a CIO”. Essentially it was a “Lessons Learnt” from the practiotioner on the essentials of being a CIO. The session was interactive, complete with anecdotes based on his rich experience and was followed by valuable Q&A session. Some of the key concepts which Paul shared were;

How to Approach the CIO Role? 

  • Enjoy being a CIO
  • Plan time strategically
  • Don’t be afraid of technology
  • Operational performance matters so focus on it
  • There are no IT projects only business projects
  • Understand your industry and love itAppoint IT business partner who will champion business 
  • Communicate Communicate – Project IT performance across business
  • Benchmark your performance
  • Become non-executive director in other business to understand board expectations

How to Keep the IT function Running Smoothly
·         Keep IT simple
·         Be visible as IT function and celebrate success
·         Enter business transformation space
·         Eliminate shadow it dept in business
·         Become champion of business simplification
·         Innovate
·         Really be part of your company

How to Push Boundaries of the Role
·         Know where IT should be: Leading edge, Fast follower and Commodity
·         Use your authority and power as a CIO
·         Understand your CEO’s business strategy and support it
·         Develop supportive relations with fellow directors
·         Spend time with board members
·         Reduce cost of IT year on year
·         Work closely with HR, Finance

How to Manage Teams Effectively
·         Develop direct reports
·         Ensure you have genuine technology experts in your team
·         Value PA and core team
·         Grow project and program management skills
·         Recognise importance of Operations team and people
·         Get IT organisation structure right

How to Ensure Success in Execution
·         Personally review projects
·         Subdivide team into subgroups
·         Have clear objectives
·         Look after pennies
·         Monitor audit reports
·         Reward who delivers
·         Suppliers mater
·     Enforce technology standards – They will reduce complexity, hence cost and improve speed to delivery
·         Develop win-win


In addition to this Paul also talked about a few evolving aspects of the job such as;
Future Trends to watch out for a CIO
·         Computerisation – Everything is an APP and easier to use
·         Connectivity – Everyone connected: Things, People, Processes
·         Convergence – Above plus location and things awareness
·         Collaborate – Tools for us to connect work and pay and in between things
·         Cloud – Commodatisation of IT

What will see a CIO through in 2011?
·         Focus on real customers
·         Getting onto business strategic agenda
·         Loving the technology
·         Cutting he cost
·         Managing suppliers
·         Leading your people

Many thanks and well done to La Fosse team for pulling together another high quality event. Simon if I may suggest, no harm in starting events management company in addition to core recruitment business! 🙂 Already looking forward to next event!