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NPS

3 years, 8 days ago

The Recent NPS Debate – What You Should Really Know

by Maxie Schmidt

Many clients have asked me about my thoughts on the recent blog post by Jared Spool who says Net Promoter Score (NPS) is a harmful metric. I then usually mention that he is making excellent points but that there is another post by Aga Szóstek who says …

Categories #eavoices, customer experience, cx measurement, CX metrics, net promoter score, NPS, voc Tags #eavoices, Culture

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