Agentic AI and the Rise of the Headless AI Data Ocean; the Shift from Predictive AI to Agentic AI

By Rekha Kodali The AI landscape is evolving from passive, predictive systems to Agentic AI—systems that don’t just respond but act autonomously with purpose. Unlike traditional AI models that produce output and stop, Agentic AI can: […]

LLM-Driven Brain Computer Interfaces and Their Transformative Impact on BFSI

By Dr. Magesh Kasthuri Brain Computer Interfaces (BCIs) have ushered in a new era of human-machine interaction, enabling direct communication between the brain and external devices. As Artificial Intelligence advances, Large Language Models (LLMs)—such…

Agentic AI for the Next-Generation Contact Center; What CXOs Need to Decide Now

By Sanjoy Ghosh, AI & Digital Engineering Leader The last wave of “AI for the contact center” concentrated on assist: call summaries, auto-notes, knowledge snippets. Those are real wins when deployed with guardrails; one insurer’s direct […]

Navigating AI Frontier — Role of Quality Engineering in GenAI (Part Two)

By Shammy Narayanan In part one, we explored how the rise of GenAI has thrust Quality Engineering (QE) into an existential spotlight. Far from fading away, QE is evolving moving from executing test scripts to ensuring […]