Talking to customers of Enterprise Architecture services

Today, the wonderfully clever Kevin Smith of PEAF fame began a discussion in
the Australasian Architecture Network LinkedIn Group.

If I understood Kevin correctly, the general ideas of the discussion were
that EA practitioners should be looking at "taking the architecture
[conversation] up the food chain (out of project land and IT and into
management)." I broadly agree with the view that EA

Rethinking the Enterprise “Mess” Using a System Thinking Approach

I have long considered the discipline of “architecture” as a problem solving technique that brings together art, philosophy, engineering, physics, culture, technology, etc.  Producing a high quality architecture is to provide a platform for the enterprise to balance form, function, and elegance.   Or using today’s parlance: structure, behaviors, and desire.   I know the term “desire”…

Davos 2012 Highlights

In keeping with the tradition of opening blog posts of the year with reports from Davos, listing highlights from Davos 2012… 

 Digital Norms

  • The digital age brings transparency but also increasing threats to confidentiality.
  • Greater and more coherent regulation is needed, but there is a vacuum of regulatory bodies.
  • Corporations seeking to enter the Chinese market may be required to compromise their privacy values.


Growth and Employment Models

  • The development of a human capital index can help close the gap between the skills that are available and what business requires.
  • Education is the key piece in growth and employment.
  • Entrepreneurship should be actively encouraged.
  • Governments should rethink policies that impede the global mobility of talent.
  • Social protection and collective bargaining rights promote growth.

Leadership and Innovation Models

  • Accelerated communications and public demand for immediate information complicate the tasks of modern leaders.
  • The new brand of leader needs to respond both to his/her domestic constituency and to a global one as well.
  • Trust is the key issue and establishing trust depends on integrity, openness and commitment.
  • Social change is being driven by technology, and while leaders might not understand all aspects, success depends on picking subordinates who do.

 Social and Technological Models

  • New technologies offer many benefits, but also raise serious social, political, legal and ethical issues.
  • Developments in brain science promise help for people suffering from Parkinson’s Disease, depression and other disorders.
  • People can now customize technology to meet their individual needs and desires.
  • The gap between scientific and technological progress and the understanding of the general public is growing. New media can provide platforms for education, discussion and debate on the issues raised by advances in science and technology.

 The Future Enterprise Model

  • If managers want to influence behaviour, they should start by building a favourable working environment.
  • Three new major elements have emerged in the operating environments of enterprises in the last decade: greater demands from stakeholders, greater connectivity and faster change.
  • Old management values remain important but must be re-emphasized.
  • Decisions can often be implemented provisionally and tweaked along the way.

Sustainability and Resource Models

  • Modelling and future analyses have the potential to help governments understand complexity.
  • Technology is making possible the production of biofuels and polymers by various bacteria.
  • China can be looked to as a role model in the energy sector.
  • Food security is interlinked with other sectors: land, energy and water; managing this nexus is critical.
  • Moving forward to meet today’s challenges – and seizing the opportunities presented by new technologies – will require political leadership. 

Innovation Ecosystems 2.0

  • The focus of innovation is moving from the enterprise to national and transnational levels.
  • Some 50 countries have national innovation agencies and chief innovation officers responsible for driving innovation strategies.
  • Innovation is more than a process; it is an ecosystem with multiple stakeholders.
  • The global agenda on innovation needs to address global challenges. 

Shaping New Models with Technology Pioneers

  • Advances in educational technology will rapidly quadruple the number of people with access to full-time learning, causing a new revolution in education.
  • The ability to monitor and analyse a body’s biomarkers using advanced molecular techniques will lead to a fundamental change in how we discover, approve and pay for drugs.
  • The Internet was built to have a maximum of 3 billion devices connected to it. Capacity is running out and security is not robust.

  Source – World Economic Forum

When Was Your Last Enterprise Architecture Maturity Assessment?

Every company should plan regular architecture capability maturity assessments using a model. These should provide a framework that represents the key components of a productive enterprise architecture process. A model provides an evolutionary way to improve the overall process that starts out in an ad hoc state, transforms into an immature process, and then finally becomes a well defined, disciplined, managed and mature process. The goal is to enhance the overall odds for success of the enterprise architecture by identifying weak areas and providing a defined path towards improvement. As the architecture matures, it should increase the benefits it offers the organisation.

Architecture maturity assessments help to determine how companies can maximise competitive advantage, identify ways of cutting costs, improve quality of services and reduce time to market. These assessments are undertaken as part of the Enterprise Architecture management.

There are some methodologies for assessment of the comprehensive Enterprise Architecture maturity. Examples of these are the US Department of Commerce ACMM, the Open Group architecture maturity model, and a BSC-based Architecture Score Card presented by IFEAD. For application or technology portfolios, portfolio evaluation models can be used.

As a part of project development, assessments (in reality compliance) of architecture solutions are made against the business objectives and requirements (desired process and service structures and business models) and the constraints derived from the Enterprise Architecture context (these may be standards, principles, policies or other restrictions for solution development). Assessment and compliance of technologies are also a central part of Enterprise Architecture development projects. Finally, the development of Enterprise Architectures undergoes the scrutiny of the software development quality assurance method in use. Many IT providers have adopted a comprehensive software quality assurance approach like CMMI, or ISO/IEC 15504 (known as SPICE).

Using the Architecture Capability Maturity Model from TOGAF® 9.1 is a great way of evaluating the way companies have implemented the framework, to identify the gaps between the business vision and the business capabilities. Unfortunately no sufficient assessment instruments or tools have been developed for TOGAF based assessments.

Instruments or tools should contain maturity and documentation assessment questionnaires and a method on how to conduct such an assessment.

In the following example you may observe four different phases on how to run an assessment.

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The Phase 1 would include several steps:

  • Planning & preparation workshop with the stakeholders. Stakeholders should represent both Business and IT
  • Interviews with stakeholders based on a questionnaire related to all process areas (elements in TOGAF) or domains that have characteristics important to the development and deployment of Enterprise Architecture. Each process area could be divided into a number of practices, which are statements that describe the process area for each level of maturity, on a scale of 0 to 5. Each practice would have a set of practice indicators, evidence that the requirements for a process area to be at a given level have been met. A set of questions that will be asked in the interviews establishes whether or not the practice indicators exist and thus the level of maturity for the practice. If all the practices for a given level within a Process Area are present, then that level will be achieved. Ideally, directly relevant documentary evidence will be provided to demonstrate that the practice Indicator exists. As this is not always practical, sometimes for this exercise, only verbal evidence from subject matter experts will be considered.
  • Production of a report
  • Calculation of a maturity score. For the representation, we use the term maturity level or organisational maturity as described below

 
image

Sources

o CMMI for Development (Version 1.2, 2006)
o Appraisal Requirements for CMMI (ARC) (Version 1.2, 2006)
o The US Department of Commerce Enterprise Architecture Capability Maturity Model (2007)
o TOGAF® 9.1
o NASCIO Enterprise Architecture Maturity Model (Version 1.3, 2003)

We then deliver a report which includes the maturity of each process area or element. (There are more elements in this example than those in the chapter 51 of the TOGAF® Version 9.1).

image

The use of radar may also be a nice way to present the results. (Example below)

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  • Presentation of the report to the stakeholders with strengths, weaknesses, gap analysis, recommendations
  • Next steps

The Phase 2 would include several steps:

  • Based on results from the Phase 1, a consensus workshop would produce a roadmap and action plan with recommendations to attain the next (required) level of maturity.
  • The workshop would provide a tool to produce an objective view of the report provided in Phase 1. This would give stakeholders and the senior management team a detailed view of how well Enterprise Architecture is deployed in the organisation, it provides a full understanding of the business drivers and organisation issues and a clear view of where the stakeholders want the organisation to be. The outputs of this phase are priorities, and an action plan that is agreed, and understood by the key stakeholders in the organisation. There could also be a target radar diagram as shown below (Example).

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The updated report may then look like this (extract of an example):

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The Phase 3 would be the management of Enterprise Architecture as described in the report and Phase 4 similar to Phase 1.

To conduct an evaluation of an organization’s current practices against an architecture capability maturity assessment model, allows to determine the level at which the organization currently stands. It will indicate the organisation’s maturity in the area of enterprise architecture and highlight the practices on which the organisation needs to focus in order to see the greatest improvement and the highest return on investment. The recommendation is that assessments should be carried out annually.

Communication Architecture

In my previous research, I have investigated the relationship between transformation, planning, and communication in large-scale architecture programs. Obviously and unsurprisingly, communication has a huge impact on the perception and relative success of enterprise architecture and change management initiatives. The important turning point, that I have argued so far, is the way communication shapes and is shaped by the organisational systems in which it takes place. The German sociologists Dirk Baecker and Niklas Luhmann have been my primary sources of inspiration and research for formulating a set of guiding principles for change programs that do not simply assume that communication is a fully informed and unambiguous process of sending and receiving objectified information. Organisations and their people are all systems in which communication takes place. The boundaries, values, and cognitive processes of each system influence and complicate the practice of communication, which, in turn, requires a complex systems model to model and explain its behaviour.

Most architecture methodologies highlight the need to share and communicate architectural plans and roadmaps with key stakeholders in a timely fashion. Whilst frameworks often offer templates and tools, they often fail to explain how and why stakeholders may not understand or simply ignore the intent and agenda of enterprise architecture. Technical problems, overtly detailed artefacts, and too abstract abstractions are often mentioned as the reoccurring problems when attempting to “sell” enterprise architecture to the CXO level. Paradoxically, what was meant to help, guide, and transform the enterprise has now become its own architectural swan song as it drowns in a bureaucracy of templates, procedures, and formalities. This is an indication that the intent and purpose of architecture was not communicated properly to the right people at the right time.

Architectural layers and principles ensure that enterprise transformation is carried out in a coherent fashion. The prime role of the architect is to balance and align business and technology and link these factors back to the enterprise’s objectives, mission, and vision. However, despite communication having a huge impact on people, change, and actual outcomes, it has never been an explicit part of this equation. Communication is often assumed to be rational and presumed to be well-functioning, running in the background of people’s minds and the organisation’s offices just as the Java garbage collector picks up and purges empty object pointers in the Java virtual machine. Assuming a highly complex, volatile social process to behave in such an ordered, rational manner is all too simplistic: human communication and social processes simply don’t behave that way.

So what is the alternative? The obvious choice is to integrate communication as a core concept and layer in enterprise architecture itself – the communication architecture. Here, communication refers mainly to the social processes of human and computer interaction and – not pure computer networks or algorithmic manipulation of signals. On the other hand, communication is not only about people and utterances – computers and technology play a vital role as well as an efficient transport medium. My point is that communication in itself is a socio-technical system describing the complex message exchange between humans, intentions, and machines – or, in C. S. Peirce’s words, a semiotic system. Semiotic systems have dissipative structures of signs in networks constituted equally by humans and machines. Communication in enterprises can be interpreted as complex signs, manifested in dialogues, written emails, and network packets in the router. Some communications are relatively stable (a published document or a sequence of bytes representing an email) whereas others are fragile and chaotic (human intentions, political agendas, gossip by the water cooler).  Their manifestations are entirely different, but the purpose remains the same: exchanging ideas, values, and intentions – utterances – between people in- and outside the enterprise in order to ensure its long-term survival. As I havepreviously pointed out in this blog, enterprises as socio-communicative systems have rhizomatic properties – the modern enterprise should not be solely viewed as a hierarchy of processes, layers, and computers, but also as a constantly transforming multiplicity of events and signs. Thus, the theoretical foundation for describing the communication architecture of the modern enterprise must be found within the theory of organisational semiotics and sign theory.

In upcoming blog posts I will attempt to tie these very theoretical reflections back into a practicable architecture framework for organisational communication.

Enterprise Portfolio Management and Enterprise Architecture Paper Available

I have added another paper to my list of papers.  This one is on the central role of the Enterprise Architect in the Enterprise Portfolio Management Process and how Systems Engineering, System Architecture, and Enterprise Architecture are inter-re…

Enterprise Portfolio Management and Enterprise Architecture Paper Available

I have added another paper to my list of papers.  This one is on the central role of the Enterprise Architect in the Enterprise Portfolio Management Process and how Systems Engineering, System Architecture, and Enterprise Architecture are inter-re…

Enterprise Portfolio Management and Enterprise Architecture Paper Available

I have added another paper to my list of papers.  This one is on the central role of the Enterprise Architect in the Enterprise Portfolio Management Process and how Systems Engineering, System Architecture, and Enterprise Architecture are inter-re…

New: Links to My Papers

I added a new page (above and to the right).  It contains links to some of my papers.  I will be posting more from time to time.  I am ordering the papers so that the readers might be better able to follow my discussion in each.  I …