Not quite bus-pass day…

…because the new day that starts in less than an hour’s time now is when I would stereotypically get that infamous bus-pass. (Except that in this country I don’t actually get it for another 17 months: the governments here play an ever-popular game called ‘move the goal-posts so that we don’t have to provide what […]

Explaining Capability Modeling to Business Process Professionals

As I’ve noted in prior posts, many hard working business process management professionals find the concept of “Business Capabilities” to be confusing at best, and counterproductive at worst.  In a recent article in BPTrends, Paul Harmon made…

PODCAST: Why data and information management remain elusive after decades of deployments; and how to fix it

Listen to our recorded podcast on the state of data and information management strategies, or read the transcript. This podcast was recorded by Dana Gardner of Interarbor Solutions in conjunction with The Open Group Conference, Austin 2011. Continue re…

Microsoft Enterprise Strategy Program Video

Back in June I posted an overview (Microsoft Enterprise Strategy Program) of the services organization I joined last year. Recently the team put together a great overview video of the program. Very creative and I think will resonate with a…

Social Media and CRM

I am pretty late to the blogosphere about the differences between social media and CRM. But in customer meetings I see this kind of confusion all the time. So here goes. Oh, and since I mainly work in the travel industry, my examples come from there.So…

Social Media and CRM

I am pretty late to the blogosphere about the differences between social media and CRM. But in customer meetings I see this kind of confusion all the time. So here goes. Oh, and since I mainly work in the travel industry, my examples come from there.So…

Social Media and CRM

I am pretty late to the blogosphere about the differences between social media and CRM. But in customer meetings I see this kind of confusion all the time. So here goes. Oh, and since I mainly work in the travel industry, my examples come from there.So…

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Microphone ready events

I was working with some customers this week, and the topic of “how do you generate events?” comes up. Not how as in the dirty mechanics, but how when something is done manually today, getting that systematized. So, please bear with me on the following …

Microphone ready events

I was working with some customers this week, and the topic of “how do you generate events?” comes up. Not how as in the dirty mechanics, but how when something is done manually today, getting that systematized. So, please bear with me on the following …