MIT Sloan Center for Information Systems Research (CISR)

Abstract:In 2023, Salesforce was the provider of the CRM system with the biggest market share. Besides providing a CRM software product, the company also offered an external developer platform called Salesforce Platform. Salesforce Platform enabled CR…

Abstract:Ongoing digital transformation requires a workforce that is proficient in a wide variety of new skills. This briefing explores the use of AI in quantifying such proficiency, through a process known as skills inference. We introduce this conce…

Abstract:Ongoing digital transformation requires a workforce that is proficient in a wide variety of new skills. This briefing explores the use of AI in quantifying such proficiency, through a process known as skills inference. We introduce this conce…

Abstract:
Ongoing digital transformation requires a workforce that is proficient in a wide variety of new skills. This briefing explores the use of AI in quantifying such proficiency, through a process known as skills inference. We introduce this conc…

Abstract:MIT CISR research has found that companies that realize significant strategic value with digital innovation invest in both a portfolio of digital innovation initiatives and in hubs of shared resources. The shared resources can include funding…

Abstract:In the face of relentless change, an organization’s resilience hinges on transforming its workforce adeptly. Bridging technical skills gaps and navigating shifting employee expectations are no longer options and are increasingly becoming nece…

Abstract:In MIT CISR research, organizations saw their most challenging strategic goals, such as serving their customers’ end-to-end needs or improving sustainability, as being dependent on the actions of other organizations. Effective governance of e…

Abstract:To become future ready, companies are undergoing digitally enabled business transformations, using digital capabilities to transform a traditional enterprise into a top performer in the digital economy. In 2017, MIT CISR unveiled a framework …

Abstract:MIT CISR research has shown that given the right environment, a conventional workforce can achieve unconventional results. In this presentation, Nick shares how digital transformations can enable or constrain employees, and how to design empl…

Abstract:Surprisingly, going faster in business doesn’t differentiate much. In today’s digital world, top performers are both faster to market and better at innovating to generate new revenue because they have the necessary technologies and mechanisms…

Abstract:This session extends the MIT CISR scaling AI research to include the management of large numbers of AI models and model interdependencies. In this presentation, Barb presents findings from this year’s AI scaling research, including the implic…

Abstract:In this presentation, Barb describes highlights from her book Data is Everybody’s Business, published by MIT Press in September 2023. The book, co-authored with Cynthia Beath and Leslie Owens, presents the fundamentals of data monetization an…