Skip to content
  • EA Voices
  • About
  • Contributors
  • Glossary

EA Voices

Aggregated enterprise architecture wisdom

  • EA Voices
  • About
  • Contributors
  • Glossary

clienteling

Digital Store Technologies Take the Stage For Both Customer and Associate Experience.

July 27, 2017 by Ananda Chakravarty

Digital retail theater is becoming reality for consumers as retailers rush to find ways of attracting and retaining store customers.  What is digital retail theater?  It’s the combination of original retail theater – entertainment, novelty, and engagement – with digital technologies and services to create the next level of in-store experience.  My colleague, Brendan Miller […]

Categories #eavoices, Amazon, associate enablement, Augmented Reality, B2C ecommerce, broadband & remote access, clienteling, digital business, Digital Customer Experience, Digital Marketing, digital retail, digital retail theater, Digital Signage, digital store, digital store technologies, eCommerce, enterprise mobile devices, guest wifi, in-store checkout, in-store marketing, internet of things (IoT), mcommerce, mobile analytics, mobile commerce (mCommerce), mobile engagement, mPOS, Omnichannel, omnichannel customer experience, online retail, Personalization, retail, store inventory management, video, Virtual Reality, WiFi Tags #eavoices

Tags

#eavoices adm analysis Architect Architecture automation behavior blog Blogs business business it alignment career change Cloud community Culture Customer EA emergence enterprise Enterprise Architecture Enterprise Architecture Management Financial Services glue google hardware marketing Microsoft Model Open Group Conference organisation PaaS paradigm platform podcast Power reference architecture research Service Software story tool trust Value vision

Categories

Recent Posts

  • Texas Capital Appoints Mo Jamous as Chief Digital and Information Officer
  • We Made Our Creative Grow Up: Introducing Our New AI-First Brand Video
  • Why Good Scenarios Don’t Change Decisions — And What to Do About It
  • Data Breach Lawsuit Could Test Liability for Sports Venues Using Facial Recognition
  • Trust, Independence, and the Context Graph: Reflecting on Q2 2026 | Ardoq
  • AI Security Starts at Square One: Knowing What You Have
  • Why Organisations Forget Why Their Systems Exist
  • Shared Viewpoint Design Techniques in the Age of AI
  • Agentic Process Transformation: A CIO Perspective
  • Author Interview – Kannan Subramanian R: Risk Adjusted Operational Performance
  • Why Observability Data Often Fails to Reach Business Decisions
  • From Standard to System — The Open Footprint® JSON Schema Files
  • Why AI Governance Must Move From Policy to Action Architecture
  • How Four Often-overlooked Forces Shape Architectural Decisions
  • The Detail Behind the Data — The Open Footprint® Standard, Edition 1.0, Part 2: Data Element Dictionary
  • The System Made Sense When We Built It
  • We Are Poised to Democratize the Noosphere
  • Principles by Machine: Why Speed Is Not the Same as Value
  • The Hidden Currency of AI: Why Tokens Make or Break Enterprise Systems
  • Building the Foundation — The Open Footprint® Standard, Edition 1.0, Part 1: Data Model General Requirements
EA Fellows