The golden thread of interoperability

The main themes at this week’s Conference are Cybersecurity, Enterprise Architecture, SOA and Cloud Computing. But there are a number of common threads running through it all relating to value delivered to IT customers through open systems; one of those threads is Interoperability. Continue reading

Implementing Effective Governance

According to ZDNet’s Joe McKendrick’s coverage of the recent Gartner Application Architecture, Development, and Integration summit, SOA governance and siloed thinking is top of mind. If this really is the case, how do we make our governance efforts more effective? The more I think about this, the more I come back to a recent post […]

Maintaining a Service Mentailty

On Twitter, Brenda Michelson of Elemental Links started a conversation with the question: Do #entarch frameworks enable or constrain practice of (value from) enterprise architecture? In my comments back to Brenda, it became clear to me that there’s a trap that many teams fall into, not just Enterprise Architecture, and that’s falling into an inward […]

A Lesson in Service Management

In the Wired magazine article on the relationship between AT&T and Apple (see: Bad Connection: Inside the iPhone Network Meltdown), the author, Fred Vogelstein, presents a classic service management problem. In the early days of the iPhone, when data usage was coming in at levels 50% higher than what AT&T projected, AT&T Senior VP Kris […]