Take the Initiative

I was recently asked to reflect on the strengths of some of the EA practitioners I have worked with over the years. They have been an inspiring group who collectively and individually were drawn to EA because they aspired to make a difference in their…

Take the Initiative

I was recently asked to reflect on the strengths of some of the EA practitioners I have worked with over the years. They have been an inspiring group who collectively and individually were drawn to EA because they aspired to make a difference in their companies. Fulfilling that aspiration isn’t always an easy path.

Customer Experience and Transformation in Financial Services – Part 2

By Stuart Macgregor, CEO, Real IRM and The Open Group South Africa This is Part 2 of a two part series.  Part 1 can be found here. The financial services industry is undergoing massive change. For financial services companies to … Continue reading

Business-novel – chapter 19-21

And yes, another instalment for the business-novel that I’m working on at present – the previous posts to date have been for Chapters 00-03, Chapters 04-08, Chapters 09-12 and Chapters 13-18. (For reference, everything so far I’d written back in 2013, and this will

Experience Mapping – Customer Obsession for IT and Digital Professionals

Watch the recording of webinar, 2 December 2016 Customer Journey maps are a powerful tool to capture opportunities and pain points customers are experiencing, providing a basis for customer-centric transformation. But how to connect them to the reality of a complex, intertwined enterprise that needs to do things differently in order to deliver on these insights? Too … Read more

Experience Mapping – Customer Obsession for IT and Digital Professionals

Join our webinar on 2 December 3PM CET Customer Journey maps are a powerful tool to capture opportunities and pain points customers are experiencing, providing a basis for customer-centric transformation. But how to connect them to the reality of a complex, intertwined enterprise that needs to do things differently in order to deliver on these … Read more…

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Business-novel – chapters 13-18

And the next instalment of the business-novel that I’m working on at present. Previous posts have covered Chapters 00-03, Chapters 04-08 and Chapters 09-12. Most of the chapters in this instalment are just ‘mood-setting’ pieces that might well end up on the cutting-room floor in

ANNOUNCEMENT: Enterprise Architects Poised For Rapid Growth In Queensland

Enterprise Architects (EA) is proud to announce that Neil McCaffrey has joined the firm’s Brisbane office. Neil has worked with KPMG and A.T. Kearney, before heading the IT Strategy and EA practices at Gartner Consulting. […]

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Customer Experience and Transformation In Financial Services – Part 1

By Stuart Macgregor, CEO, Real IRM and The Open Group South Africa This is Part 1 in a two part series. Chapter 1 – Introduction The financial services industry is undergoing massive change. Around the world, organisations offering banking, lending, … Continue reading