Customer Experience Architecture

Service providers are continually reshaping their offering in response to changing customer needs and demands. As customer expectations change, businesses need to rethink the experiences they deliver. Meeting new demands does not only require delivery of the right propositions – it also requires developing broader capabilities around the needs of people, across the entire eco Read More

2015 CRN Solutions Provider 500 (No. 471)

2015 CRN Solutions Provider 500 (No. 471)
For the third year in a row, Intact has been recognized by CRN as one of the top 500 solution provider organizations in North America.
Intact implements transformational IT Operations Management solutions to h…

Event based processing and capability architecture

The illusions of process architectures Most of the time people expect that a process is a linear execution of activities that has been predetermined, some people call this the happy path (top illustration) and expect that this is the way things should work. On other occasions people realize that processing is a bit more complex […]

Event based processing and capability architecture

The illusions of process architectures Most of the time people expect that a process is a linear execution of activities that has been predetermined, some people call this the happy path (top illustration) and expect that this is the way things should work. On other occasions people realize that processing is a bit more complex […]

Of Peanut Butter and Animated Pictures

Could you end a debate that has raged on for 25 years with five words? Steve Wilhite did. In 1987, while working for Compuserve (you do remember Compuserve, right?), Wilhite developed a graphics format that enables us to create short animations, i.e. m…

Of Peanut Butter and Animated Pictures

Could you end a debate that has raged on for 25 years with five words? Steve Wilhite did. In 1987, while working for Compuserve (you do remember Compuserve, right?), Wilhite developed a graphics format that enables us to create short animations, i.e. m…

Podcast: Securing Business Operations and Critical Infrastructure: Trusted Technology, Procurement Paradigms, Cyber Insurance

Following is the transcript of an Open Group discussion on ways to address supply chain risk in the information technology sector marketplace. Listen to the podcast. Find it on iTunes. Get the mobile app for iOS or Android. Sponsor: The … Continue reading