Evolving Customer Service Into Customer Experience
Customer experience is the digital equivalent of customer service. Discover how you can take the excellent service you offer your customers and put it online through application modernization.
Aggregated enterprise architecture wisdom
Customer experience is the digital equivalent of customer service. Discover how you can take the excellent service you offer your customers and put it online through application modernization.
By Stéphane Vanrechem, Senior Analyst, Forrester AI and, most recently, generative AI (genAI) have uncovered the true power of automating tasks that previously were tedious to complete or difficult to improve the efficiency of the […]
By Leslie Robinet – Corporate Services Director – MEGA International Application inventory, or Application Portfolio Management (APM), when viewed as an objective, can feel like a glass ceiling, standing in the way of the true […]
How Does Cloud Computing Enhance Enterprise Performance in Organizations? by…
Abstract:
MIT CISR’s 2024 Annual Research Forum offered findings and insights from our research this year, kicked off by a Gala Reception celebrating CISR’s founding 50 years ago. Following are five takeaways spanning the event.
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By Gary Silberg, Senior Solution & Enterprise Architect Although Solution Architects and Enterprise Architects are two different animals, they have a mutual respect for each other and typically work together. One starts things off and […]
Enterprise architecture democratization spreads the workload and increases the effectiveness of your IT initiatives. Learn how everyone in your organization can become an enterprise architect.
Just an announcement that the video of the ‘fundamentals’ part of my recent talks on essential insights on technology and psychology in relation to the digital revolution is now online on my YouTube channel.
By Bala Kalavala, Chief Architect & Technology Evangelist Summary The article explores the transformative potential of AI in revolutionizing enterprise architecture. It highlights the key benefits of AI, including enhanced decision-making, improved…
What follows is an excerpt from an interview with Kevin Donovan, Chief Architect of WVE, on the Chief Architect Forum News. Donovan was interviewed by Brice Ominski, DeepDive World’s global chief technology officer. The full […]
Cloud transformation isn’t always a straight line, so careful strategic planning is vital. Watch our webinar where we explore how to get your cloud migration on the right path.
Security Architecture Framework for Enterprises (SAFE) by Vender Yanto Salim,…