A Lesson in Service Management

In the Wired magazine article on the relationship between AT&T and Apple (see: Bad Connection: Inside the iPhone Network Meltdown), the author, Fred Vogelstein, presents a classic service management problem. In the early days of the iPhone, when data usage was coming in at levels 50% higher than what AT&T projected, AT&T Senior VP Kris […]

The role of channels

On the tnooz web site there is a whole lot of discussion about the pricing of travel through channels and what the responsibilities of the various players are. Specifically the link poses the question, “Should airlines be forced to disclose equal pric…

The role of channels

On the tnooz web site there is a whole lot of discussion about the pricing of travel through channels and what the responsibilities of the various players are. Specifically the link poses the question, “Should airlines be forced to disclose equal …

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Case Study Mode

Hello Fellow Followers, I am sorry for the radio silence, but I have been extremely busy writing up my case studies for the last month. It is the biggest and most important part of my thesis. Luckily, I have been provided to really interesting cas…

Case Study Mode

Hello Fellow Followers, I am sorry for the radio silence, but I have been extremely busy writing up my case studies for the last month. It is the biggest and most important part of my thesis. Luckily, I have been provided to really interesting cas…

Case Study Mode

Hello Fellow Followers, I am sorry for the radio silence, but I have been extremely busy writing up my case studies for the last month. It is the biggest and most important part of my thesis. Luckily, I have been provided to really interesting cas…

Categories Uncategorized

Enterprise Architecture, Semantic Deficiencies, and Thou

Nick Malik recently gave the Zachman Framework (ZF) a death sentence because it does not have a row for ‘customer’ – making the assumption that any and all EA frameworks that do not recognize the customer as some kind of…

Enterprise Architecture, Semantic Deficiencies, and Thou

Nick Malik recently gave the Zachman Framework (ZF) a death sentence because it does not have a row for ‘customer’ – making the assumption that any and all EA frameworks that do not recognize the customer as some kind of…

2020 Vision – Winning Strategies for the Next Decade

The Fujitsu Executive Discussion Evening (EDE) on the 15th of July 2010 in London certainly lived up to and to a great extent exceeded my expectations. The agenda of 2020 vision focussed on the effects of globalisation, concerns over sustainability and…