ArchiMate® 3.0 and Service Blueprints

A useful technique for service design and innovation is the Service Blueprint. It is related to customer journey maps (see our previous blog) in its emphasis of customer touchpoints, but focuses more on the realization of services by underlying activities and less on the quality of the customer’s experience. A service blueprint provides a layered depiction of a service, showing from top to bottom:

ArchiMate® 3.0 and Value Mapping

In several previous blogs, we have outlined how you can use ArchiMate 3 in the context of business architecture and strategy development, such as Capability-Based Planning, and combining it with the Business Motivation Model, the Business Model Canvas …

ArchiMate 3.0 Webinar

Click here to watch the recording. Are you using Archimate 3.0 Specification as your modelling standard? Do your current tools enable you to work with this and other standards as easily as you would like? If not, you may be interested to find an easy-to-use, repository-based tool to fully support your requirements. You can manage … Read more