Agentic AI for the Next-Generation Contact Center; What CXOs Need to Decide Now

By Sanjoy Ghosh, AI & Digital Engineering Leader The last wave of “AI for the contact center” concentrated on assist: call summaries, auto-notes, knowledge snippets. Those are real wins when deployed with guardrails; one insurer’s direct […]

Navigating AI Frontier — Role of Quality Engineering in GenAI (Part Two)

By Shammy Narayanan In part one, we explored how the rise of GenAI has thrust Quality Engineering (QE) into an existential spotlight. Far from fading away, QE is evolving moving from executing test scripts to ensuring […]

How Organizations Can Strategize in Maximising ROI in AI Investments

Dr. Magesh Kasthuri Artificial Intelligence (AI) is reshaping industries and transforming how organisations operate, innovate, and compete. As AI adoption accelerates, business leaders and IT executives are increasingly focused on understanding the ret…

Protecting the Crown Jewels: A Practical Playbook for Business Leaders

Protecting mission‑critical information requires disciplined asset classification, clear ownership and governance, targeted controls, and a security culture that makes protection part of business as usual. By Steve Durbin, Chief Executive, Information …

Large Language Models: Technology, Intelligence, and Thought

With the continuous maturity of deep learning technologies, the accumulation of big data resources, and the explosive growth of computational performance, the field of Artificial Intelligence (AI) has gradually stepped into the “new frontier&#822…

Everyone’s Right, and Everyone’s Wrong: The Viewpoint Problem in Architecture

By Paul Preiss There’s a point in almost every architecture meeting where everyone nods as if we all agree… and then proceeds to argue for an hour about completely different things. Someone shows a diagram. […]