Agentic AI for the Next-Generation Contact Center; What CXOs Need to Decide Now

By Sanjoy Ghosh, AI & Digital Engineering Leader The last wave of “AI for the contact center” concentrated on assist: call summaries, auto-notes, knowledge snippets. Those are real wins when deployed with guardrails; one insurer’s direct […]

Navigating AI Frontier — Role of Quality Engineering in GenAI (Part Two)

By Shammy Narayanan In part one, we explored how the rise of GenAI has thrust Quality Engineering (QE) into an existential spotlight. Far from fading away, QE is evolving moving from executing test scripts to ensuring […]

AI at the Inflection Point

Note from Editor: This post is adapted from Dr. Rich Sonnenblick’s presentation at the 30th European Biopharma Project, Program, & Portfolio Management Conference in Basel. In his presentation, Dr. Sonnenblick dispelled the hype surrounding AI and agents, while sharing concrete examples of how drug development teams are saving hundreds of hours, de-risking their clinical pipelines,…

How Organizations Can Strategize in Maximising ROI in AI Investments

Dr. Magesh Kasthuri Artificial Intelligence (AI) is reshaping industries and transforming how organisations operate, innovate, and compete. As AI adoption accelerates, business leaders and IT executives are increasingly focused on understanding the ret…