7 years, 2 months ago

Who Owns the Online Customer Channel?

Guest post by Brian Saperstein One of the more fascinating organizational challenges I’ve worked on with clients lately relates to an organization’s online interactions with its customers. The online customer channel is seen by some as a marketing vehicle, some view it as a service channel while others view it as a strategic driver of new business. Since the online customer channel is so dependent on information technology, IT also enters the discussion as it […]

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  1. Customer Channel Dis-Integration
  2. The Customer Information Officer
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7 years, 2 months ago

Agile and Complex projects

Catching up with my posts… Here is the trigger of this post: an interesting twitter discussion with my #entarch fellow: @RSessions mcgoverntheory: Most #CIO dont know how to deal with issues in #Agile projects. Troubled projects lead to a backlash against #agile approaches. Endless loop 12:17pm, Nov 01 from Web RSessions: @mcgoverntheory Agile methodology methodology […]

7 years, 2 months ago

New year, new certification

Until recently, virtually all IT certifications have been based on an individual’s recollection of a body of knowledge and their ability to pass a computer-based test. Perhaps a better method of evaluating competence to carry out a specific role is to examine the skills and experience that an individual has demonstrated in his/her work. Continue reading

7 years, 2 months ago

Aggregated EA wisdom

I have launched a new service called EA Blogs, which is a thematic aggregator of enterprise architecture blog feeds. A ‘planet‘, or as Dave Winer would call it, a river. Or whatever. The EA Blogs engine fetches new blog entries from around 20 enterprise architects within an hour after they are […]

7 years, 2 months ago

Executives who outsource too much

#entarch @Cybersal found a useful article in MIT Sloan Management Review What Happens When You Outsource Too Much? by Francesco Zirpoli and Markus C. Becker (December 2010).

In my view, the title of the article doesn’t do justice to the content. There…

7 years, 2 months ago

Establishing an Enterprise Architecture function

When establishing (or indeed re-establishing) a brand new Enterprise Architecture function within an organisation there are perhaps two main approaches: A big bang approach A gradual iterative incremental approach I favour the big bang approach. This is for several reasons: 1) a big bang send a clear and confident message to everyone in the organisation that […]

7 years, 2 months ago

A week in Tweets: 26 December 2010 – 01 January 2011

Managing to keep up to date at present, so here’s the list of Tweets and links for the week (and year) just past. Usual categories, of course.

Enterprise-architecture, business-architecture, business strategy and suchlike:

tetradian: [post] Where is the information when we need it? http://bit.ly/hPBME3 #entarch #itarch #orgarch #systems
jdevoo: MIT SMR Analytics: New Path to Value http://bit.ly/g0ExUs – […]

7 years, 2 months ago

A kind of change-of-year review

Yes, it’s that time of year again, when it’s worthwhile reflecting on the old adage that we overestimate what we can do in a week, or a month, but underestimate what we can do in a whole year.
Right now I’m in one of those dreaded between-project spaces where nothing much seems to be happening. On […]

7 years, 2 months ago

Week of Tweets – 27 Dec. 2010 – 2 Jan. 2011

Every week I read / react to lot of tweets / posts dealing with a lot of interesting stuff highlighting great content to be found on the web that can be of interest to many of my kinds. My only regrets is that I hardly keep memories of these interesting thoughts / information. This blog […]