A Lesson in Service Management

In the Wired magazine article on the relationship between AT&T and Apple (see: Bad Connection: Inside the iPhone Network Meltdown), the author, Fred Vogelstein, presents a classic service management problem. In the early days of the iPhone, when data usage was coming in at levels 50% higher than what AT&T projected, AT&T Senior VP Kris […]

The role of channels

On the tnooz web site there is a whole lot of discussion about the pricing of travel through channels and what the responsibilities of the various players are. Specifically the link poses the question, “Should airlines be forced to disclose equal pric…

The role of channels

On the tnooz web site there is a whole lot of discussion about the pricing of travel through channels and what the responsibilities of the various players are. Specifically the link poses the question, “Should airlines be forced to disclose equal …

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Case Study Mode

Hello Fellow Followers, I am sorry for the radio silence, but I have been extremely busy writing up my case studies for the last month. It is the biggest and most important part of my thesis. Luckily, I have been provided to really interesting cas…

Case Study Mode

Hello Fellow Followers, I am sorry for the radio silence, but I have been extremely busy writing up my case studies for the last month. It is the biggest and most important part of my thesis. Luckily, I have been provided to really interesting cas…

Case Study Mode

Hello Fellow Followers, I am sorry for the radio silence, but I have been extremely busy writing up my case studies for the last month. It is the biggest and most important part of my thesis. Luckily, I have been provided to really interesting cas…

Categories Uncategorized