Customer First: Reframing from Industries to Customer Domains—Session Presentation
Abstract:For decades, companies have thought of themselves as operating in industries such as banking, retail, shipping, automotive, and energy. But most customers have needs and problems, often cross-industry, that must be solved; for example, busine…
The previous article in this blog series covered how a Capability-Based Planning approach informs the Strategic Roadmap. We covered the Plan and Assess phases of Capability-Based Planning. In this blog, we’ll link the Plan and Assess phases to the Control phase of this process. To measure the effectiveness of change investments, you need a way…
To implement change in large and complex organizations, you need to know how the organization functions. “Are you sure that if you remove a service on one side of the organization, you won’t stop a customer process elsewhere?” asks Peter Matthijssen of Bizzdesign. You need a roadmap called enterprise architecture. “This is an essential tool…
Organizations need to have the ability to adapt to change continuously. The office of the CIO is typically tasked to execute transformational change initiatives, which is often complex because today’s large organizations have thousands of employees, processes and IT systems. An essential driver for the CIO to execute change is for the enterprise to move…