A Lesson in Service Management

In the Wired magazine article on the relationship between AT&T and Apple (see: Bad Connection: Inside the iPhone Network Meltdown), the author, Fred Vogelstein, presents a classic service management problem. In the early days of the iPhone, when data usage was coming in at levels 50% higher than what AT&T projected, AT&T Senior VP Kris […]

Enterprise Architecture, Semantic Deficiencies, and Thou

Nick Malik recently gave the Zachman Framework (ZF) a death sentence because it does not have a row for ‘customer’ – making the assumption that any and all EA frameworks that do not recognize the customer as some kind of…

Enterprise Architecture, Semantic Deficiencies, and Thou

Nick Malik recently gave the Zachman Framework (ZF) a death sentence because it does not have a row for ‘customer’ – making the assumption that any and all EA frameworks that do not recognize the customer as some kind of…

Want Successful Enterprise Architecture? Define “Enterprise” First.

A couple of recent conversations have really caused this theme to spike in my head. In my experience, I’ve seen successful enterprise architecture and I’ve seen unsuccessful enterprise architecture. While many may put the blame on a failure to define what architecture is, I think that’s wrong. I think a recipe of failure is a […]

Socially enabled BPM

All content written by and copyrighted by Todd Biske. If you are reading this on a site other than my “Outside the Box” blog, it’s probably being republished without my permission. Please consider reading it at the source. A succession of tweets between Forrester’s Gene Leganza and Clay Richardson along with Brenda Michelson of Elemental […]