5 years, 9 months ago

So Long for Now

This is a bitter-sweet post for me.  It is sweet because I will be returning my family and friends in the country that I love, Canada.  Bitter as I will be leaving behind very good friends and an amazing team of people at the American University of Sharjah. I feel very blessed to have had the opportunity […]

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5 years, 10 months ago

Where should IT be in the reporting structure?

Where do we place IT in the reporting structure of an organization? The topic of reporting structures and IT’s placement has nagged me for years.  The typical answer is “it depends” and that is not wrong.  Based on my experiences, I am firmly convinced that IT needs to report to the Chancellor/President/CEO, essentially the top level in […]

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7 years, 2 months ago

Who is Your Customer?

Who is Your Customer?  This may be easy for many businesses especially if they are selling consumer goods.  If you ask any service organization at a University, the standard response is “Students are our main customers”.  The rationale here is that without our students, we wouldn’t have a university.  At a very high level this […]

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7 years, 3 months ago

My First 180 Days as a CIO

Hard to believe that time has gone so quickly in my CIO role.  On March 17, 2013 I have been the Director of Information Technology at the American University of Sharjah in Sharjah, United Arab Emirates for 180 days. It has been a huge change for me especially after spending 20 years at the British Columbia […]

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