Agentic AI for the Next-Generation Contact Center; What CXOs Need to Decide Now

By Sanjoy Ghosh, AI & Digital Engineering Leader The last wave of “AI for the contact center” concentrated on assist: call summaries, auto-notes, knowledge snippets. Those are real wins when deployed with guardrails; one insurer’s direct […]

Protecting the Crown Jewels: A Practical Playbook for Business Leaders

Protecting mission‑critical information requires disciplined asset classification, clear ownership and governance, targeted controls, and a security culture that makes protection part of business as usual. By Steve Durbin, Chief Executive, Information …

Key Cybersecurity, Privacy, and National Security Considerations for Data Centers in 2025

By Erin E. Martin, Catherine North Hounfodji and David Plotinsky, of Morgan Lewis Unlike Europe’s comprehensive General Data Protection Regulation framework, the United States still lacks an all-encompassing data privacy statute. Instead, data centers …