john seddon

How not to use IT in services

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Several people picked up on this one after Gerold Kathan sent out a note about it, but perhaps David Sprott said it the best: davidsprott: RT @gkathan: John Seddon – a master class in how NOT to use IT in services. Optimize value, not cost. Brilliant. http://tinyurl.com/dygdcpg It’s a 40-minute video (split into three parts) […]

Collaboration Impact Zones

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In my previous post Collaboration Chasm, I looked at the adoption of collaboration technology in the enterprise, drawing on Collaboration Framework published by the CISCO community earlier this year [Insights from the Collaboration Consortium Year On…