Aggregated enterprise architecture wisdom
Leo de Sousa I posted earlier on “Where should IT sit in the reporting structure?” I did more research and found this very interesting paper: CIO Reporting Structure, Strategic Positioning, and Firm Performance: To Whom Should the CIO Report? The authors state that the reporting structure for a CIO depends on the strategic positioning of the firm. In […]
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With the ongoing pressures from budget cuts, escalating demands and and aging workforce, we need to start looking at shared services models.
The post Fundamentals of a Shared Services Model appeared first on Enterprise Architecture in Higher Education.
This is a bitter-sweet post for me. It is sweet because I will be returning my family and friends in the country that I love, Canada. Bitter as I will be leaving behind very good friends and an amazing team of people at the American University of Sharjah. I feel very blessed to have had the opportunity […]
The post So Long for Now appeared first on Enterprise Architecture in Higher Education.
I am very proud to announce that we have published the first version of our IT Core Service Catalogue for our university. We started this process in November 2012 and I described the approach in a post called : Introducing IT Service Management Using a Core Service Catalogue. This post described our approach to building […]
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I have been a strong advocate of implementing Personal Learning Plans (PLP) for employees for years. This concept was introduced to me during my years working at the British Columbia Institute of Technology. I used the Personal Learning Plan process to help my teams improve their abilities in the jobs they have and to advance their […]
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A month ago, I saw the announcement from ISACA about their work revamping the COBIT 5 Core Principles. These 5 principles provide a good foundation for structuring an IT strategic plan. It is good to see that the principles start with stakeholder needs. This aligns well with our shift from focusing on technology to delivering services. […]
The post ISACA Revamps COBIT 5 Core Principles appeared first on Enterprise Architecture in Higher Education.
Where do we place IT in the reporting structure of an organization? The topic of reporting structures and IT’s placement has nagged me for years. The typical answer is “it depends” and that is not wrong. Based on my experiences, I am firmly convinced that IT needs to report to the Chancellor/President/CEO, essentially the top level in […]
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I had the opportunity to attend a Gartner briefing on IT Sourcing in Dubai in May 2014. I found the session very valuable and it has made me think about some new approaches as we continue to be pressured to cut costs in higher education IT service delivery. Frank Ridder and Alexa Bona were […]
The post Notes from Gartner IT Sourcing Forum – Dubai May 2014 appeared first on Enterprise Architecture in Higher Education.
Developing strategies and approaches to change this culture is key to moving our organizations to a Service Management model. It all starts with taking the time to plan, analyze and implement processes. Not easy but the end results are far more effective than ad hoc solutions created in a time of crisis. We don’t need another Hero!
The post We don’t need another Hero appeared first on Enterprise Architecture in Higher Education.
Let people know they matter. Steps for a leader.
The post Let People Know They Matter appeared first on Enterprise Architecture in Higher Education.
Career Path for Management Roles There are three job descriptions in the management career path for our IT department. The entry level position is Team Leader. The Team Leader role has day to day operational responsibility for the services delivered by their team. The role also has tactical responsibility for project resourcing and reports to […]
The post Career Path – Management appeared first on Enterprise Architecture in Higher Education.
Career Path for Client Services Roles There are four job descriptions in the client services career path for our IT department. The entry level position is Student Worker. This role supports the staff on the IT Service Desk and allows us to extend our hours of service to the University. The next level is Client […]
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