6 years, 9 months ago

We don’t need another Hero

Link: http://leodesousa.ca/we-dont-need-another-hero/

Developing strategies and approaches to change this culture is key to moving our organizations to a Service Management model. It all starts with taking the time to plan, analyze and implement processes. Not easy but the end results are far more effective than ad hoc solutions created in a time of crisis. We don’t need another Hero!

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