customers

Who Drives an Enterprise Architecture Initiative?

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Who drives an enterprise architecture initiative? Does it come from an enterprise architect? Maybe it’s a request from IT? Or perhaps it comes from a business unit looking to solve a serious and specific problem… Of course the answer really depends on the problem you are trying to solve. The reality is that any of […]

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Save the Date – Metastorm Global User Summit Coming Soon!

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Expand your universe! The 2011 Metastorm Global User Summit and Partner Symposium is taking place November 7-9th at the Hyatt Regency Reston in Virginia.  Regardless of where you are on the spectrum of enterprise architecture, business process analysis, and business process management, there is opportunity to innovate and extend your reach to drive further strategic […]

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The Dynamic Side of BPM

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One goal of business process management (BPM) is to automate and streamline human-centric business processes with the intent of benefiting from lower costs, increased productivity, greater control and better response times.  However, not all processes are easily automated and governed.  Many organizational processes are often unstructured in their nature and simply cannot be mapped out […]

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Who Owns the Online Customer Channel?

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Guest post by Brian Saperstein One of the more fascinating organizational challenges I’ve worked on with clients lately relates to an organization’s online interactions with its customers. The online customer channel is seen by some as a marketing vehicle, some view it as a service channel while others view it as a strategic driver of new business. Since the online customer channel is so dependent on information technology, IT also enters the discussion as it […]

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