Business Model Canvas beyond startups – Part 2: Front-end

How can we use Business Model Canvas beyond its initial intended context of commercial startups? In particular, how best can we use it to explore the ‘front-end’ of the business-models – the customer-facing parts – for non-profit organisations and government, and existing commercial businesses

Building IT Career Paths by Standardizing Competencies

This post describes our journey to building standardized IT career paths.  When I joined the American University of Sharjah in September 2012, I booked one to one meetings with all my staff.  One of the predominant themes from our talks was the lack of clarity on what their respective career paths looked like.   In […]

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Intersection and branding

I’m reading a great new book called Intersection: How Enterprise Design Bridges the Gap Between Business, Technology, and People by Milan Guenther The book discusses modern Enterprise Architecture perspectives like the Outside In approach and provides a holistic design lead approach that is focus more on the customer than on the underlying applications, technology and infrastructure. […]

What does Excellent look like? Improving Performance Appraisals

What does Excellent look like?  I have been doing performance appraisals over the past few weeks for my IT team at  the American University of Sharjah.   In the past, there was no guidance or standards for how to evaluate our team members’ performance consistently.   Previous appraisals were done more to make people feel […]

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