process improvement

Mobile BPM: Connecting People to Process Wherever They Are

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In an increasingly more mobile society, work is not completed only in the office – it is often done on-the-go using a mobile device. Unsurprising to most, a study conducted by Morgan Stanley indicated that 91% of all U.S. citizens have their mobile device within reach twenty-four-seven. To take this even further, in a recent […]

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Five Benefits of Using BPM for Regulatory Document Submission

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Regulatory Document Submission is one of the most time consuming, yet critical steps pharmaceutical, biotechnology and medical device companies must take to meet government requirements, ensure patient safety, and get a new product introduced to the market. While it is essential to the health of a pharmaceutical company to get its submissions issued efficiently, many […]

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Thoughts from Gartner Enterprise Architecture Summit

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Last week, Gartner’s US Enterprise Architecture Summit in San Diego attracted several hundred attendees. More than 500 IT and business professionals attended the conference, which indicates to us that EA is gaining momentum as a strategic business priority.   The conference served to reinforce what we are seeing and what many of you who are involved […]

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Who Drives an Enterprise Architecture Initiative? Part 3

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Enterprise Architecture (EA) projects are often thought to be initiated solely by the IT department. Depending on the situation, this isn’t always the case. In the past two posts of this series we have discussed how EA initiatives can be driven by enterprise architects or IT, but these two groups aren’t the only people who […]

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Who Drives an Enterprise Architecture Initiative?

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Who drives an enterprise architecture initiative? Does it come from an enterprise architect? Maybe it’s a request from IT? Or perhaps it comes from a business unit looking to solve a serious and specific problem… Of course the answer really depends on the problem you are trying to solve. The reality is that any of […]

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Achieving Operational Excellence

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In my post last Monday, I discussed that if you leverage enterprise architecture (EA) disciplines and solutions during the business process design phase of your business process management (BPM) projects you can better discover what your best practices are.  However, establishing visibility into your operations, and understanding how and why the top performers and departments in […]

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Things happen. Are you prepared?

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Unexpected events happen. Things don’t go as planned. Accidents, faulty equipment, property damage, safety violations, public safety threats, and personnel incidents are just a handful of events that can cause organizations to quickly react. It’s how you handle these unexpected incidents that can determine their severity and your exposure. Incidents – big or small – […]

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Six Strategies for a Successful Center of Excellence

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Few organizations, less than 20% according to a recent study by Robert Kaplan and David Norton, are able to execute successfully on their business strategy1. Implementing the right business improvements is nearly impossible when you have no clear understanding of how your business’ strategy, processes, people and content are interconnected.  Many of today’s successful organizations […]

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The Dynamic Side of BPM

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One goal of business process management (BPM) is to automate and streamline human-centric business processes with the intent of benefiting from lower costs, increased productivity, greater control and better response times.  However, not all processes are easily automated and governed.  Many organizational processes are often unstructured in their nature and simply cannot be mapped out […]

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3 Reasons Organizations Need Capability Maps

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Organizations are made up of thousands of capabilities, each individually responsible for what the organization must do to successfully perform any type of business activity.  With thousands of capabilities supporting multiple business units, it becomes difficult to see and understand how the people – and the technology that supports them – work together to perform […]

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The Top 5 Capabilities You Want From BPM Suites

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What do you want to achieve by using business process management (BPM) software?  Address compliance and risk management issues?  Improve your customer service?  Integrate data across existing applications? To achieve these goals, some organizations look to leverage a robust BPM suite, while others are simply trying to improve their processes using BPM.  Regardless of intentions […]

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How Does IT Impact Business Productivity?

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Print PDF Guest post by Nalneesh Gaur Nick Carr’s controversial article on "IT doesn’t matter" published in 2003 noted that infrastructure technology is easily copied thus providing no competitive advantage. Yet, savvy businesses continue to pursue technology innovations to gain competitive advantages or improve business productivity in order to provide greater shareholder value, growth, and stability. Businesses that drive consistent productivity improvements have recognized the linkage between the need to drive innovation and discretionary spend […]

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