The Blind Spot For Man-Machine Collaboration

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We are kicking off a research series on the future of work for “production services,” with a focus on administrative and customer service jobs where a high degree of automation is projected. Basically, cognitive computing may do to white-collar jobs what robotics did to blue-collar jobs. This may lead to radically different work patterns and unintended consequences. Enterprises risk blindly bringing in advanced analytics without a best practice approach that covers change management and identifies gaps in the formerly human-driven process that affect compliance, customer experience, and efficiency. To date, few are doing serious thinking about a force that will lead to a restructuring of work that is more profound and far-reaching than the transition from the agricultural to the industrial age.

Please take or send this survey to businesses contemplating or using smart machines to augment human-based processes. They will receive a free copy of the report.

Thank you.

https://forrester.co1.qualtrics.com/SE/?SID=SV_6RI5qO6FJ2S13z7

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The Blind Spot For Man-Machine Collaboration

by

We are kicking off a research series on the future of work for “production services,” with a focus on administrative and customer service jobs where a high degree of automation is projected. Basically, cognitive computing may do to white-collar jobs what robotics did to blue-collar jobs. This may lead to radically different work patterns and unintended consequences. Enterprises risk blindly bringing in advanced analytics without a best practice approach that covers change management and identifies gaps in the formerly human-driven process that affect compliance, customer experience, and efficiency. To date, few are doing serious thinking about a force that will lead to a restructuring of work that is more profound and far-reaching than the transition from the agricultural to the industrial age.

Please take or send this survey to businesses contemplating or using smart machines to augment human-based processes. They will receive a free copy of the report.

Thank you.

https://forrester.co1.qualtrics.com/SE/?SID=SV_6RI5qO6FJ2S13z7

Read more

Enterprise Architecture and the Business of IT

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I’ve been following Tom Graves and his Tetradian blog for quite a while. His view of Enterprise Architecture (EA), namely that it is about the architecture of the enterprise and not just the enterprise’s IT systems, is one I find compelling. With some encouragement on Tom’s part, I’ve begun touching on the topic of EA, […]

At Integrated-EA 2016

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Always enlivening and enlightening, and working with what is perhaps still the closest we’ll see so far to a real ‘the architecture of the enterprise’, the Defence-oriented Integrated-EA conference in London in early March is one of the regular highlights of my…

FUTON Architecture

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The FUTON I am after here is not the Japanese mattress, but the ‘Full text on net’ bias. FUTON is the tendency of academics to base their research solely on information free of charge on the internet. Often the opposite is called ‘toll access publications’. Now in architecture there is similar trend to be seen. … Continue reading FUTON Architecture →