Cynicism is Not a Skill

For six weeks and with about $10,000 I had toiled to create an additional bathroom in my previous home just in time to host some relatives during the holidays. I only had time to throw one of our better bath towels over the curtain rod as this ele…

Cynicism is Not a Skill

For six weeks and with about $10,000 I had toiled to create an additional bathroom in my previous home just in time to host some relatives during the holidays. I only had time to throw one of our better bath towels over the curtain rod as this element…

What Is a High Performance Organization?

First, let me say I am not talking about highly productive organizations. Productive organizations get more work done than expected. High performance organizations produce the unexpected. They not only produce more, they also produce “different”. Defining a true high performance organization is difficult. When we think about personal or organizational performance, we tend to see […]

Strategy and prototyping

In this article of HBR, Roger Martin argues that “Strategy is iterative protyping”. Is it really so?If strategy is considered at the product level prototyping is rather normal practice. In any serious enterprise, there usually are different e…

From Dread to Delight – Taking a Human Centred Approach to TOGAF®

There are many different reasons why someone decides to become TOGAF® certified. As a trainer I aim not only to ensure you do well on your TOGAF® exam, but to guide you to a space […]

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It’s Time IT Is Part of the Business

For years, we’ve been talking about achieving business value from IT. Now it’s time for a change in language and attitude. Instead of referring to “IT and the business,” let’s talk about “IT and other parts of the business.” Why? It boils down to three reasons: The digital economy is already here We are in […]

Winning Over Choosey Multichannel Customers

Guest post by Ian Kahn When you think about a multichannel consumer, you probably envision a customer who is running from store to store and bouncing from web site to web site in search of the best deal. In reality, multichannel consumers have a limited list of retailers among their favorites, according to PwC’s 2014 Global Total Retail Survey of nearly 15,000 consumers. PwC defines multichannel customers as those who purchase from at least two […]

Events, messages and state

I have recently had the need to think about messages, events, and state. I may have finally caught up to where Nigel Green was three years ago!These three ideas are often bundled together, but really they represent different things. And when we try to …