Aggregated enterprise architecture wisdom
By Prabhakar V The COO turns to the Enterprise Architect during an operations review: “Can we shift our aftermarket business to a servitized model in the next 180 days?” If your first thought is about […]
The uncomfortable truth about enterprise AI: Most GenAI pilots fail not because the models aren’t smart enough—but because they don’t know enough about your business.
AI has moved from experimental to essential.From copilots in office tools to predictive models in production, it now powers decisions across the enterprise.
By Holt Hackney With the continuous advancement of global digital technologies, cyberspace has become a critical domain for national competition, and cybersecurity is essential to safeguarding national interests and social stability. In recent years, c…
At L’Oréal, our purpose is to create the beauty that moves the world. Our mission is to invent the future of beauty by becoming a true Beauty Tech powerhouse.
To move full speed ahead on our digital-first ambition, we must revolutionize the way we operate. As we embrace new technologies and more agile ways of working, L’Oreal IT embarked on our ‘Road to Excellence’ journey.
Customer journeys, value streams, and day-to-day processes are where value is created, or lost. Yet most EA teams still optimize IT systems in isolation, invisible to the business outcomes they’re supposed to enable. GenAI is now automating decis…
Enterprise architecture isn’t only for the most senior experts—it needs real roles, progression, and learning paths.
If you lead technology or product development, you already know this: competition is relentless, customer expectations are rising, and operational efficiency has never been more vital. Whether you’re delivering digital platforms or producing something as tangible as cookies, success depends on how well your organization can translate demand into value at speed and scale. Yet,…
By Sanjoy Ghosh, AI & Digital Engineering Leader The last wave of “AI for the contact center” concentrated on assist: call summaries, auto-notes, knowledge snippets. Those are real wins when deployed with guardrails; one insurer’s direct […]
AI agents can pursue goals, adapt from experience, and carry out multi-step tasks across a variety of use cases. Five characteristics of agentic AI are especially relevant to enterprise architecture and should shape governance priorities to ma…
By Bala Kalavala, Chief Architect & Technology Evangelist Introduction Agentic AI architecture represents a shift from static model responses to structured, goal-driven systems that reason, collaborate, and act independently within defined boundari…
We introduce a new term: “AI-slopcast”. This is a podcast that is created by Generative AI and — surprise! — is AI-slop. The victim: one of my own posts.