#eavoices

Why a bad architecture is better than a consensus arrived one

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First it is usually hard to to know if an architecture is good or bad  and often this is determined by current favourite thinking. Let’s just take integration with has run through a myriad of best practices and will continue to do so. So who is really to say if a message bus with endpoint … Continue reading Why a bad architecture is better than a consensus arrived one →

My New EA Opportunity

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I am taking on a new opportunity on Sept 14, 2015 that gets me back to working on Enterprise Architecture! After 23 years working in higher education IT, I decided to accept an opportunity to work for the City of Vancouver Information Technology Department. I am really honoured to be selected as the Senior Manager, Technology […]

The post My New EA Opportunity appeared first on Enterprise Architecture in Higher Education.

Autumn Events 2015

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Open Group Conference – Architecting the Boundaryless Organization

This conference ran from 19th to 22nd of October in Edinburgh.  My talk was on Boundaryless Customer Engagement, and took place on the Monday afternoon. The material was developed in collaboration with my colleague Andrew Forsyth.

The business value of customer analytics and big data is not just about what you can discover or infer about the customer, but how you can use this insight promptly and effectively across multiple touchpoints (including e-Commerce systems and CRM) to create a powerful and truly personalized customer experience.

For most organizations, mobilizing this kind of intelligence raises organizational challenges as well as technical ones. I talked about how some leading companies are starting to address these challenges, and described the vital role of enterprise architecture in supporting such initiatives.

Key takeaways:

  • A reference model for omnichannel consumer analytics and engagement.
  • An architectural approach for closed-loop integration across multiple customer touchpoints and diverse data platforms.
  • A template business case for building and extending your business and technical capabilities for customer engagement. 

    Unicom Data Analytics Forum – Exploring the Business Value of Predictive and Real-Time Analytics

    Was held at the Kensington Hilton in West London on 2nd December.

    My talk was on Real-Time Personalization – Exploring the Customer Genome. Retail and consumer organizations have started to develop more personalized interaction with customers, based on rapid analysis of a broad range of customer attributes and propensities, known metaphorically as “genes”. These may be used to target campaigns more accurately, or to generate the next best action in real-time for a specific customer.

    For more details and registration, please visit the Unicom website.

    Here are the two presentations. There are significant overlaps between the two.

    Autumn Events 2015

    by

    Open Group Conference – Architecting the Boundaryless Organization

    This conference ran from 19th to 22nd of October in Edinburgh.  My talk was on Boundaryless Customer Engagement, and took place on the Monday afternoon. The material was developed in collaboration with my colleague Andrew Forsyth.

    The business value of customer analytics and big data is not just about what you can discover or infer about the customer, but how you can use this insight promptly and effectively across multiple touchpoints (including e-Commerce systems and CRM) to create a powerful and truly personalized customer experience.

    For most organizations, mobilizing this kind of intelligence raises organizational challenges as well as technical ones. I talked about how some leading companies are starting to address these challenges, and described the vital role of enterprise architecture in supporting such initiatives.

    Key takeaways:

    • A reference model for omnichannel consumer analytics and engagement.
    • An architectural approach for closed-loop integration across multiple customer touchpoints and diverse data platforms.
    • A template business case for building and extending your business and technical capabilities for customer engagement. 

      Unicom Data Analytics Forum – Exploring the Business Value of Predictive and Real-Time Analytics

      Was held at the Kensington Hilton in West London on 2nd December.

      My talk was on Real-Time Personalization – Exploring the Customer Genome. Retail and consumer organizations have started to develop more personalized interaction with customers, based on rapid analysis of a broad range of customer attributes and propensities, known metaphorically as “genes”. These may be used to target campaigns more accurately, or to generate the next best action in real-time for a specific customer.

      For more details and registration, please visit the Unicom website.

      Here are the two presentations. There are significant overlaps between the two.

      HP Software Mid-Atlantic Customer Forum

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      Join your peers and Intact at the 2015 HP Software Mid-Atlantic Customer Forum.
      On September 16, Intact will be sponsoring the HP Software Customer Forum in Washington, DC.
      Event Location:
      W Washington DC
      515 15th St NW
      Washington, DC 20004
      Directions…

      Semiotics as the base how we model our world

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      Usually most architecture developed to day is based on some kind of semiotics and relies on determination, correspondence and non cultural background. We are building this concept from the well respected sign language used everywhere in the world in terms of traffic signs. As such is the argument that since all people use 150 road … Continue reading Semiotics as the base how we model our world →

      The Open Trusted Technology Provider™ Standard (O-TTPS) Approved as ISO/IEC International Standard

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      The Open Trusted Technology Provider™ Standard (O-TTPS), a Standard from The Open Group for Product Integrity and Supply Chain Security, Approved as ISO/IEC International Standard Doing More to Secure IT Products and their Global Supply Chains By Sally Long, The … Continue reading →