customer service

Being Human: Why Knowledge Workers Need Adaptive Case Management

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How important is the human factor in driving meaningful process improvements for your business? I believe it is THE most important, and arguably the most difficult, aspect of any effort to improve performance. I recently participated in an educational virtual summit aptly titled ACMLive that considers what it takes to properly support human knowledge work. […]

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High-Velocity BPM Comes to the Cloud

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For years, we have been known for our ability to rapidly deliver BPM solutions to our clients. It is also known that as a result of our intuitive user experience, many of our customers have quickly become self-sufficient in building a large portfolio of automated processes across their businesses.  Many customers have over hundreds processes […]

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  1. Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements I just returned from this year’s Forrester Business Process Conference…
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Exposing the value of BPM

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Inefficient processes can make or break your organizations ability to succeed. Each year organizations dish out hundreds, even millions, of dollars leveraging the wrong resources to try and improve ineffective business processes. Companies that are unable to adapt to new industry regulations, changing business models and competitor innovation are facing the reality of failure. The […]

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Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers

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Have you seen the movie Real Steel? In the storyline of this flick, automation has replaced human fighters with 2000-pound, 8-foot-tall steel robot boxers. The moral is “humans out, automation in” — end of story, right? Not exactly. As it turns out, it’s the right combination of human and machine that proves necessary for the […]

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  1. The New iWorker Meets Adaptive Case Management IT organizations are faced with a growing set of user…
  2. Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements I just returned from this year’s Forrester Business Process Conference…
  3. Case Study: BPM for Fuel Supply Management In a previous blog post, we cited that BPM technology…

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Survey Says Lack of Business Strategy Among Top Concerns of SharePoint Deployments

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The results of our How are Businesses using Microsoft® SharePoint® in the Enterprise? Fall 2011 Market Survey are out and there are several interesting trends regarding how businesses are leveraging SharePoint. This survey is conducted every six months to help businesses better understand how organizations are driving value out of their SharePoint investment and key […]

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