ArchiMate® 3.0 and Service Blueprints

A useful technique for service design and innovation is the Service Blueprint. It is related to customer journey maps (see our previous blog) in its emphasis of customer touchpoints, but focuses more on the realization of services by underlying activities and less on the quality of the customer’s experience. A service blueprint provides a layered depiction of a service, showing from top to bottom:

DAMA DMBOK Offers Good Guidance for Information Management

The Data Management Association (DAMA) International is a prominent association for data management professionals.  They have accumulated and published a Data Management Body of Knowledge (DMBOK) and a Dictionary of Terms.  For those struggling with establishing or improving their Information Management…

DAMA DMBOK Offers Good Guidance for Information Management

The Data Management Association (DAMA) International is a prominent association for data management professionals.  They have accumulated and published a Data Management Body of Knowledge (DMBOK) and a Dictionary of Terms.  For those struggling with es…

RBPEA: Opportunities unheeded…

Following on from that description of ‘further-futures’ enterprise-architecture, several folks have asked me for a real example of the kind of world that I see, as an outcome of ‘Really-Big-Picture Enterprise-Architecture‘ [RBPEA]. In other words, what would be the outcome

ArchiMate® 3.0 and Value Mapping

In several previous blogs, we have outlined how you can use ArchiMate 3 in the context of business architecture and strategy development, such as Capability-Based Planning, and combining it with the Business Motivation Model, the Business Model Canvas …

ANNOUNCEMENT – EA Learning Launches New Design Thinking Course

EA Learning is delighted to announce the launch of a new course created by Craig Martin and Helen Palmer through Craig’s new business Design Chain. Design in Business will provide a relevant, practical, and highly insightful […]

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ArchiMate 3.0 Webinar

Click here to watch the recording. Are you using Archimate 3.0 Specification as your modelling standard? Do your current tools enable you to work with this and other standards as easily as you would like? If not, you may be interested to find an easy-to-use, repository-based tool to fully support your requirements. You can manage … Read more