7 years, 5 months ago

Services, customers and citizens

If we provide a service that is a monopoly or natural-monopoly, how should we relate with those who use our services? What’s the most appropriate metaphor to use, to guide our decision-making? I’ve been thinking hard about this for quite

8 years, 1 month ago

More on boundary of identity versus control

Following on from ‘Boundary of identity, boundary of control‘ and ’inside-out versus outside-in‘, perhaps the quickest way to understand the difference: the boundary-of-control delimits what the lawyers think the organisation is the boundary-of-identity delimits what everyone else thinks the organisation is

9 years, 1 month ago

Anti-clients, kurtosis-risks and public riots

In quite a few of my posts on enterprise-architecture, you may have seen two unfamiliar terms: anti-client, and kurtosis-risk. To see these two concepts in real-world action, and to get some understanding of how important they are in enterprise-architecture practice, you need look no further than the rioting that’s been taking place in London and […]