Customer Development

7 years, 9 months ago

Twitter, Timelines, and the Open/Closed Principle

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Consider this Tweet for a moment. I’ll be coming back to it at the end. In my last post, I brought up Twitter’s rumored changes to the timeline feature as a poor example of customer awareness in connection with an attempt to innovate. The initial rumor set off a storm of protest that brought out […]

7 years, 9 months ago

Innovation on Tap

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Two articles from the same site (CIO.com), both dealing with planned innovations, but with dramatically different results: “Report: Twitter’s algorithmic timeline may arrive next week” reports that rumors (or “rumors”) of Twitter switching from a chronological timeline to one curated algorithmically has led to an uprising under the hashtag #RIPTwitter. Twitter’s CEO, Jack Dorsey, has […]

7 years, 9 months ago

Ignorance Isn’t Bliss, Just Good Tactics

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There’s an old saying about what happens when you assume. The fast lane to asininity seems to run through the land of hubris. Anshu Sharma’s Tech Crunch article, “Why Big Companies Keep Failing: The Stack Fallacy”, illustrates this: Stack fallacy has caused many companies to attempt to capture new markets and fail spectacularly. When you […]