Aggregated enterprise architecture wisdom
The enterprise collaboration (EC) landscape is rife with innovative products that begin with a narrow feature set (e.g., Box for document collaboration or Slack for group messaging). Viral growth and company value often follow — along with competitors…
We are kicking off a research series on the future of work for “production services,” with a focus on administrative and customer service jobs where a high degree of automation is projected. Basically, cognitive computing may do to white-collar jobs what robotics did to blue-collar jobs. This may lead to radically different work patterns and unintended consequences. Enterprises risk blindly bringing in advanced analytics without a best practice approach that covers change management and identifies gaps in the formerly human-driven process that affect compliance, customer experience, and efficiency. To date, few are doing serious thinking about a force that will lead to a restructuring of work that is more profound and far-reaching than the transition from the agricultural to the industrial age.
Please take or send this survey to businesses contemplating or using smart machines to augment human-based processes. They will receive a free copy of the report.
Thank you.
https://forrester.co1.qualtrics.com/SE/?SID=SV_6RI5qO6FJ2S13z7
We are kicking off a research series on the future of work for “production services,” with a focus on administrative and customer service jobs where a high degree of automation is projected. Basically, cognitive computing may do to white-collar jobs what robotics did to blue-collar jobs. This may lead to radically different work patterns and unintended consequences. Enterprises risk blindly bringing in advanced analytics without a best practice approach that covers change management and identifies gaps in the formerly human-driven process that affect compliance, customer experience, and efficiency. To date, few are doing serious thinking about a force that will lead to a restructuring of work that is more profound and far-reaching than the transition from the agricultural to the industrial age.
Please take or send this survey to businesses contemplating or using smart machines to augment human-based processes. They will receive a free copy of the report.
Thank you.
https://forrester.co1.qualtrics.com/SE/?SID=SV_6RI5qO6FJ2S13z7
I’ve been following Tom Graves and his Tetradian blog for quite a while. His view of Enterprise Architecture (EA), namely that it is about the architecture of the enterprise and not just the enterprise’s IT systems, is one I find compelling. With some encouragement on Tom’s part, I’ve begun touching on the topic of EA, […]
Back a couple years or so ago, I was at the conference of a well-known group in enterprise-architecture and the like. (They’d best remain nameless here, for reasons you’ll see in a moment.) They were just launching a new initiative…
Always enlivening and enlightening, and working with what is perhaps still the closest we’ll see so far to a real ‘the architecture of the enterprise’, the Defence-oriented Integrated-EA conference in London in early March is one of the regular highlights of my…
continuing
Comments on McKinsey’s article on “Nine questions to help you get your digital transformation right”.
“Do you know which customer journeys matter?”
What they (McKinsey) say is that the Digital transformati
continuing
Comments on McKinsey’s article on “Nine questions to help you get your digital transformation right”.
“Do you know which customer journeys matter?”
What they (McKinsey) say is that the Digital transformati
what leaders should review, is alternative target operating models or big pictures and new business models for the enterprise, so that they can understand how the business will be changed and be able to make decisions.
what leaders should review, is alternative target operating models or big pictures and new business models for the enterprise, so that they can understand how the business will be changed and be able to make decisions.