8 years, 4 months ago

A Lesson in Service Management

In the Wired magazine article on the relationship between AT&T and Apple (see: Bad Connection: Inside the iPhone Network Meltdown), the author, Fred Vogelstein, presents a classic service management problem. In the early days of the iPhone, when data usage was coming in at levels 50% higher than what AT&T projected, AT&T Senior VP Kris […]

8 years, 4 months ago

The role of channels

On the tnooz web site there is a whole lot of discussion about the pricing of travel through channels and what the responsibilities of the various players are. Specifically the link poses the question, “Should airlines be forced to disclose equal pric…

8 years, 4 months ago

The role of channels

On the tnooz web site there is a whole lot of discussion about the pricing of travel through channels and what the responsibilities of the various players are. Specifically the link poses the question, “Should airlines be forced to disclose equal …

Categories Uncategorized
8 years, 4 months ago

Case Study Mode

Hello Fellow Followers, I am sorry for the radio silence, but I have been extremely busy writing up my case studies for the last month. It is the biggest and most important part of my thesis. Luckily, I have been provided to really interesting cas…

8 years, 4 months ago

Case Study Mode

Hello Fellow Followers, I am sorry for the radio silence, but I have been extremely busy writing up my case studies for the last month. It is the biggest and most important part of my thesis. Luckily, I have been provided to really interesting cas…

8 years, 4 months ago

Case Study Mode

Hello Fellow Followers, I am sorry for the radio silence, but I have been extremely busy writing up my case studies for the last month. It is the biggest and most important part of my thesis. Luckily, I have been provided to really interesting cas…

Categories Uncategorized
8 years, 4 months ago

Enterprise Architecture, Semantic Deficiencies, and Thou

Nick Malik recently gave the Zachman Framework (ZF) a death sentence because it does not have a row for ‘customer’ – making the assumption that any and all EA frameworks that do not recognize the customer as some kind of…

8 years, 4 months ago

Enterprise Architecture, Semantic Deficiencies, and Thou

Nick Malik recently gave the Zachman Framework (ZF) a death sentence because it does not have a row for ‘customer’ – making the assumption that any and all EA frameworks that do not recognize the customer as some kind of…