- What they are doing
- How they are doing it and
This information may be structured but often is not. Information abounds that relates specifically to individual projects or activities that have been undertaken but not on how they related to or are dependent on others. Without structure even this information may be internally disjoint.
Where there is a lack of capability to establish, analyse and consequently understand these relationships, the decision making capability of the business will be significantly compromised resulting in:
- Guessing rather than knowing
- Being oblivious rather than aware
- Engaging in inactivity rather activity
- Engaging in inappropriate activity rather than appropriate.
- Spending recklessly rather than wisely.
- Failing rather than succeeding (in the worst case)
Establishing a structure where relevant information can be placed provides the capability of:
- Having an end-to-end business view of how the business operates
- Identifying what is really important.
- Determining the real impact of change.
- Making informed decisions
- Prioritising how and when (or if) money should be spent.
In establishing an Enterprise Architecture Framework the capability of being able to categorise, allocate and analyse information is greatly enhanced.
Governing content and measuring performance provides the opportunity of making properly informed decisions.
Creating order out of chaos: perhaps not, but the business will be better placed to succeed.