4 years, 5 months ago

Services and disservices – 2: Education example

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – sometimes through incompetence or failure in operation, sometimes through incompetence in service-design, and sometimes even by intent. And therein lie a huge range of problems

4 years, 5 months ago

Services and disservices – 1: Introduction

Services serve: they serve the needs of someone, or, in a broader ecosystem, the needs of something. Services serve – that’s why they’re called ‘services’. Yet what do we call something that purports to serve some need, but doesn’t? I’d suggest

4 years, 8 months ago

Is Database-as-a-Service in your IT Services Catalog?

Private Database Cloud Services or Database as a Service (DBaaS) is no longer a new idea. In fact, it is quickly becoming the de facto standard for development and testing environments both on premises and in the public cloud. And while there are many use cases and deployment options, overall database total cost of ownership and business agility have benefited from a standardized approach to workload management. Whether you are a DBA, an operations manager, or a CIO, you are well aware that business-driven interest in social, mobile, big data, and internet of things have caused an explosion of development, data, and database workloads. The justification for database operations to pool resources and standardize services has never been clearer – watch this customer story (TRT1:30).

6 years, 7 months ago

Services, customers and citizens

If we provide a service that is a monopoly or natural-monopoly, how should we relate with those who use our services? What’s the most appropriate metaphor to use, to guide our decision-making? I’ve been thinking hard about this for quite